Lesson plan Qualities of an effective secretary

Professional English language.
The course: 3
The theme of the lesson: Qualities of an effective secretary. Telephone language.Aims:
Educational: Students will be able to use new vocabulary and phrases talking about specialty.
Developing: To develop speaking and listening skills in oral speech and reading the text. To practice working in groups. To try to choose , right answer, to compare different countries.
Bringing up: To respect national traditions and customs.
The type of the lesson: lesson-combination.
Inter subject connection: Russian, Kazakh.
The visual and teaching aids: a basic textbook, cards.
Organization moment:
Greeting. absents
Presentation of the new theme:
ENGLISH FOR SECRETARIES
SECRETARIES ON THE TELEPHONE DO or DON’T?! (for fun!)
1. ______ Keep a caller waiting without explanation.
2. ______ Give the name of your institution in a friendly voice
3. ______ Speak clearly.
4. ______ Sound bored!
5. ______ Sound helpful and positive.
6. ______ Give the impression you know a lot about HU.
7. ______ Get irritated.
8. ______ Ask the caller to repeat his/her name or number if you didn’t catch it.
9. ______ Forget to apologize immediately if required.
10. ______ Hang up the phone without ending the conversation politely.
TELEPHONE LANGUAGE ERROR CORRECTION EXERCISE
Read the phone conversation and correct the 6 errors made by the secretary (A).
(A) “Good morning. University – AVRP’s Office. What can I help you?”
(B ) “Hello. Mary Green speaking. I’m calling from Mekele University. I would like to speak to Dr Solomon, please.”
(A) “Sorry. He go to Addis this week for a meeting.”
(B) “Can I leave a message, please?”
(A) “Of course, but if you are phoning to confirm attendance at the workshop at Monday, I do that for you.”
(B) “Thank you. Could you also send a workshop schedule to me via e-mail, please?”
(A) “No problem. I will send you workshop schedule immediately. We look forward to seeing you at HU for the workshop.
(B) “Thank you for all your help.”
(A) “Never mind. Goodbye.”
QUALITIES OF AN EFFECTIVE SECRETARY
The verb ‘to be’ in English:
I am
you are
he/she/it is
we are
they are
“I think that a good secretary is + adjective.”
The verb ‘to have’ in English:
I have
you have
he/she/it has
we have
they have
“In my opinion, a good secretary has + skill.”
Vocabulary
Match up each item of vocabulary with the correct definition:
1. Sociable____ (a) Arrives on time
2. Discreet____ (b) Makes it easy for people to ask questions
3. Unflappable____ (c) Likes to be with other people
4. Caring____ (d) Treats people in a polite way
5. Even-tempered____ (e) Knows how to keep work confidential
6. Respectful____ (f) Is never stressed
7. Approachable____ (g) Is concerned about other people
8. Punctual____ (h) Does not get angry
Read the words and phrases below and match them with the correct sentence – either:
A good secretary is…… An effective secretary has……
approachable a good telephone manner punctual
good computer skills helpful friendly patient
well-organised tidy a very good knowledge of English
many contacts sociable even-tempered respectful discreet
unflappable caring a good memory for names and faces
Add any other ideas of your own about what qualities an effective secretary should have.
………………………………………………………………………………………………
GROUPWORK
Discuss and decide on 5/6 qualities you think are the most important for a secretary to be effective.
Then present your ideas to the other participants in the training programme.
MY QUALITIES AS A SECRETARY
Assess yourself and add adjectives and skills to the following headings:
I think I am… I think I have…
Homework.
Gr.rulesThe new lexical words
Conclusion.
Our lesson is reaching the end. My dear, today you were very active and worked hard.
Your marks for today’ s lesson are…Thank you! See you later!