Лексико-грамматические тесты по английскому языку для специальности Гостиничный сервис. Часть-II

Test yourself 1
1. Underline the correct alternative.
I’ll / Would you like to open the door for you.
Would / Could you like to speak to reservations?
Would / Can I help you with your luggage?
Could / Would you like to book a table for dinner?
Could I / Would you like to book a taxi to the airport for you?
I’ll / Could I ask the chef what he has available.
2. Rewrite the sentences as polite requests.
We want to have a child's bed in our room. Can/Could we have a child’s bed in our room, please?
Give me your passport. ………………………
I want to speak to the manager. ………………
Send me a booking confirmation. ……………
I want to reserve a table. ……………………..
I want to speak to Tina Berberi. ……………...
3. Complete the sentences with there and the correct form of be. Use short forms.
I'm afraid there isn't a restaurant on the top floor.
Yes, ............ a shuttle bus to the airport at six o'clock.
………… Internet access in each room?
Gift shops? Yes, ………. gift shops in the entrance hall.
I'm sorry, but ………… a hair salon in this hotel.
………… car parking spaces at the hotel. You must park in the city car park.
4. Correct the prepositions of time in the sentences. Some of them are correct.
The Marcello family are arriving on 2 p.m. on Wednesday. (at)
Mr. Chan's staying for four nights for Friday to Tuesday. …………
The bar's open all evening after 2 a.m. ………
The hotel closes at January for two weeks. …...
We'll arrive on Friday some time at the afternoon. …….
Business people use this hotel from the week but at the weekend we usually have families staying. .……
5. Complete the sentences with the Present Simple or Present Continuous of the verbs in brackets.
Use short forms if appropriate.
We aren't serving (not serve) meals outside today because it's too cold.
I ………… (speak) three languages, so I usually ………… (deal with) enquiries from overseas guests.
Mr and Mrs Kohl ………… (arrive) on Monday evening at eight o'clock.
The waiter will be here in a moment. He ………… (just check) tonight's menu with the chef.
………… (you go) on the boat trip round the islands tomorrow?
………… (the hotel have) a business centre?
We sometimes ………… (reserve) a table at La Hosta, but tonight we ………… (eat) at Palino's.
The hotel ………… (not take) online reservations today.
Test yourself 2
1. Complete the sentences with the correct pronoun.
her me your it us them my it me
I'd like to speak to Mr Malek. Could you tell me which room he's in?
Ms Clerk's suitcases are blue. Could you take ……… to ……… room, please?
Here's your key. I hope you enjoy ……… holiday here with……..
A: What can I do with ……… diamond ring? It's very valuable.
B: If you give ……… to ……, I'll put …… in the hotel safe.
2. Complete the sentences with the Past Simple of the verbs in brackets.
I'm afraid I forgot (forget) to reserve a parking space.
When ………… (you make) the reservation?
A: ………… (you have) a good journey?
B: No, we ………… (do not). The seats .…… (be) very uncomfortable.
We ………… (not have) time to visit the castle. We ………… (spend) too much time at the museum.
3. Change the sentences from have to have got if possible. Use short forms.
Do you have a swimming pool? Have you got a swimming pool?
We don't have any tables left for Saturday evening. …………
We have excellent conference facilities. ……
We had a large group from Russia staying last weekend. …………
We have a hair salon, but we don't have a beauty salon. …………
4. Underline the adjectives and adverbs. Correct six mistakes. The first one has been done.
Ms Laroche arrived at the Grande Hotel by taxi. She was met by a friendly concierge who greeted her politely. She looked attractively attractive in her long, pink dress and large, blue hat. She walked slow across to the reception desk where the receptionist smiled kindly. The receptionist spoke quietly to the porter and asked him to take the luggage quick to the suite on the top floor. The luggage felt extremely heavily, but the porter smiled bravely. Ms Laroche was delighted when she saw the wonderful suite. A large vase of beautiful flowers made the room really inviting and she looked happy as she stood quiet beside the window looking at the wonderful view of an amazingly city.
5. Put the words and phrases in the correct order to make questions.
can / park / the car / we / where? Where can we park the car?
with I to drink / would / like / your meal / what / you?
the island / you / in visiting / interested / are?
get / you / me / could / a taxi I help?
is responsible / table reservations / for taking I who?
6. Underline the correct alternative.
How much /many /any glasses of wine did he order?
There were a lot of /any /a little people standing outside the conference centre.
Could you bring me some /some more /another piece of cake, please?
Hurry! We haven't got much /some /a little time left.
The restaurant is very quiet. There are only a lot of /a few /a small guests eating.
Test yourself 3
1. Complete the sentences with the correct adjective, changing it into the comparative or superlative form if necessary.
popular exciting had big good cold far close old
The fish dish is selling well. It seems much more popular than the steak tonight.
I'd recommend room 204 for a family as it's a little ………… than 206.
The tower is as ………as the castle - they were both built in 1790.
The cinema's ………… than the theatre - it's only five minutes to the theatre, but it's 20 minutes to the cinema. The Science Museum is ………… - it's next to the hotel.
Working with a celebrity chef is ……… thing I've done!
We have far more tourists staying at our hotel because we offer ………… service in the region.
The weather can be very pleasant in September and it isn't as ………… as in November.
Traffic problems in the city are always……… on Friday than on Monday.
2. Match 1-6 with a-f to make sentences.
_e_ If you don't want to wait for the bus to the museum, you could
__ It would be a good idea
__ If you like a day trip, how about
__ If your flight doesn't leave till six, I recommend
__ If you're interested in local history, why not
__ In my opinion, the best way

taking the ferry to the island - it leaves at ten and returns at six.
to get to town is by bus.
leaving your luggage in the luggage room till you're ready to leave.
visit the Folk Museum.
take a taxi.
to buy an Oyster card for the public transport system.
3. Correct the mistakes in the sentences.
We are needing to have an early breakfast tomorrow morning. need
Housekeeping needs check room 137. The shampoo need to replacing and the guests needing a hairdryer. ….
All guests need identifying their nearest fire exit as soon as they get to their room. …
You not need to clean room 245 this morning...
The flowers in reception need change and someone needing to tidy the newspapers on the table. …
The roads are very busy at 4 p.m. so you are needing plenty of time to get to the airport. …
4. Write sentences in the Present Perfect with the adverb in the correct position.
Ms Garcia. (leave, already) Ms Garcia has already left.
We a reply to our email. (not have, yet)
they in the meeting room? (be, how long)
the workmen the shower in room 336? (repair, yet)
The receptionist a booking for a group of 20 on Friday night. (take, just)
the guests the menu for the wedding reception? (choose, yet)
We a confirmation by email. (send, already)
Test yourself 4
1. Use the prompts to make first or second conditional sentences. Use unless if appropriate.
We have a cancellation / contact you. (likely)
If we have a cancellation, we'll contact you.
more business people use hotel / we have Internet connection in every room. (unlikely)
the hotel continue to lose guests / the weather not improve. (likely)
we not offer such excellent service / we not have such loyal staff. (unlikely)
staff be happier / we change the hours of work. (likely)
we find missing bag / we let you know. (likely)
2. Complete the sentences with the Active or Passive of the verbs in brackets.
Where is housekeeping? None of the rooms on the second floor have been cleaned (clean) yet.
Yesterday, one of the conference guests ……… (take) to hospital when she became ill.
A: Where's Mrs Brown?
B: She ……… (prepare) the banqueting room for the wedding later this afternoon.
Normally, in the afternoon, new flowers ………… (place) in the reception area.
Someone ………… (just find) your earrings, so we ………… (send) them to you without delay.
This area of the hotel ………… (clean) every day. The windows ………… (polish), the carpets ………… (vacuum) and the lights ......... (dust).
The chicken …………… (serve) with mushroom sauce and fresh vegetables.
The mixed seafood dish …………… (contain) prawns and mussels.
3. Complete the sentences with the most suitable word. Use the information in brackets to help.
well actually now ah! actually mm…
A: She came into the dining room at about half past seven. (encourage speaker)
B: Right.
A: Then she decided to go back to her room for something.
B: ………………….
A: Then I suddenly heard Marie shouting.
B: ………………….
Monday isn't the 16th. It's the 17th ……… (correct information)
A: Here are the keys.
B: Thank you ……… what are you planning to do today? (change topic)
The room was so comfortable and had a wonderful view. (emphasize)
It ……… overlooked the Grand Canal.
A: Could you describe the room? (introduce information)
B: …….. there're a dance floor and 30 small tables ...
Test yourself 5
1. Complete the kitchen rules with have to, don’t have to or mustn’t and the verbs in brackets.
You have to tie back (tie back) your hair and you ……………… (wear) a cap – it’s rule.
You ……………… (handle) food with cuts on your hands.
You ……………… (wear) a cap outside the kitchen – you can relax.
You ………………… (prepare) food unless you’ve washed your hands.
You ……………… (keep) raw meat and cooked meat in separate fridges to avoid contamination.
You …………… (chew) gum – no eating allowed!
2. Make sentences using the correct form of have something done.
The windows were dirty but now they’re clean. The manager didn’t wash them herself.
The manager had the windows cleaned.
The hotel buys fresh salmon. Someone sends it from Norway.
The hotel ………………………. from Norway.The bedrooms need new curtains. A local company is making them.
The hotel manager………………….. For the bedrooms.A fire extinguisher company checks the extinguishers regularly. Has the company checked them recently?
………………… you ……………….. recently?
We will ask someone to redesign the garden sometime next year.
We ……………………… sometime next year.The hair salon did the wedding guests’ hair before the wedding.
The wedding guests …………………… before the wedding.3. Make a second sentence with the same meaning as the first. Use the verbs in brackets.
I love Indian food and I’d like to cook it. I want to cook Indian food (want).
They’ve offered me a job in the Pacific Hotel. I’ve made up my mind to take it.
……………………… the job in the Pacific Hotel. (decide)
When you arrive in America, send me some photos.
……………………… when you arrive in America. (remember)
Cakes and pastry, that’s what I really like to make.
………………………… cakes and pastries. (enjoy)
Before you have, switch off the lights.
………………………… before you leave. (Don’t forget)
Tom has to scrub the work surfaces. Can you assist him?
………………………… the work surfaces? (help)
4. Correct the mistakes in the sentences.
The tour guide assured we that the bus would arrive before ten o’clock. …us…
The restaurant manager blamed the waiter to drop the tray. …
The guests asked the receptionist sending drinks to their room. …
Chef warned the trainee to use not the slicing machine. …
The chamber maid has lost her job because she refused working on Saturday. ...
The receptionist apologized for forget the wake – up call. …

Test yourself 6
1. Make sentences using the adjective in brackets and a preposition.
Emma has an important examination tomorrow. She's nervous.
Emma’s worried about an important examination tomorrow. (worried)
Abdul understands cultural differences between people.
Abdul's ... ……….……………………. (aware)
Karl's going to work in a hotel in Croatia for six months.
Karl's .................................................. (excited)
Marie looks after the new trainees in the hotel.
Marie's ………………………….. (responsible)
The supervisor isn't happy because the chambermaid hasn't done a good job.
The supervisor's ………………. (not satisfied)
She creates very interesting recipes which are tasty.
She's ........................................................ (good)
He doesn't really like getting up so early.
He’s....................................................... (keen)
Gina has her exams tomorrow she's nervous.
Gina’s……………………………….. (worried)
2. Complete the sentences with will or going to and the verbs in brackets.
A: Have you cleaned room 129 yet? The guests have arrived.
B: Not yet, But if the guests have arrived, we’ll do (do) it now.
A: Have you booked your flight?
B: Yes We ………… (spend) two nights in Singapore and then fly on to Sydney.
A: The man at reception said he'd let me know when my visitors arrive.
B: Don't worry. He ……………. (not forget).
A: Hate you decided what to do about that job at the Royal?
B: Yes. I ……………………. (not apply) for it.
I'm sure you ….……………………………….. (enjoy) the film. Everyone says it’s very good.
The train leaves at two. It’s already ten to two, so we ………………………………(miss) it.
3. Complete the questions with the correct tag.
can she isn't he won't you didn't you haven’t you hasn’t he will you have you
You've got a car with you, haven’t you ?
You will do my shift on Saturday, ………… ?
Lee’s applied for the job, …………?
Helene can't work on Saturday, …………..?Mr Jenson is leaving on Tuesday, ……………?
You won't forget, ……………..?
You left your key in the room, …………….?You haven't used garlic in the sauce, ……….?ИНФОРМАЦИОННЫЕ РЕСУРСЫ
Highly Recommended. English for the hotel and catering industry (Pre-intermediate-1).
Trish Stott & Alison Pohl. Oxford University Press, 2013.Highly Recommended. English for the hotel and catering industry (Intermediate-2).
Trish Stott & Alison Pohl. Oxford University Press, 2013.